NRS App for iPhone

NRS App: Making Phone Calls Easier for Australians with Hearing or Speech Impairments

The NRS App, developed by the Department of Communications, is a valuable tool for Australians who are deaf, hearing impaired, or speech impaired, providing easier ways to make phone calls through the National Relay Service (NRS). This free app offers a range of call options to cater to different communication needs.

With the NRS App, users can choose from various call options including internet relay, Speak and Listen, video relay, and captioned relay. Internet relay allows users to type and read their conversations, while Speak and Listen is ideal for individuals who are hard to understand on the phone. Auslan users can benefit from video relay, while those who can speak but have difficulty hearing clearly can utilize captioned relay.

In addition to these call options, the NRS App offers additional features that are exclusive to the app. Users can store custom phrases and call set-ups on their devices, making it easier to communicate during calls. The app also allows users to directly access contacts stored on their devices, providing a seamless calling experience. Better notification for incoming internet relay calls and the option to insert text during Speak and Listen calls further enhance the functionality of the app. Additionally, the app can utilize the device's GPS to provide location information.

The NRS App is a world-first in combining a range of relay calls and support functions in a single app, making it a valuable tool for Australians with hearing or speech impairments.

Please note that while the app and calls made using the app are free, users will incur data charges based on their service provider's plan.